Thomas Hunt
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Articles
Recent activity by Thomas Hunt-
Can I Use a Credit Card for Purchase?
Unfortunately, we do not accept credit card payments. However, there are several other ways you can pay the monthly payment so you can choose the method that works best for you! During the Purcha...
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What are Shipping Fees?
Certain cars have a shipping charge associated with them due to the distance between the vehicle’s current location and your location and based on your delivery zip code. It is not refundable. If t...
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Financing Terms Demystified
Your terms are non-negotiable and based on your credit history, your individual income, and the price of the vehicle you're looking at. Since vehicle price is considered, you will notice that your ...
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Trade-In's & How They Work
We do not price match or negotiate your trade-in offer. Carvana strives to provide a haggle and hassle-free experience for our customers, so we provide our best offer upfront. Additionally, most st...
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How Does the Buying Process Work?
Great question! On our search page, we show a 360-degree view of our accident-free cars online and offer Touchless Delivery right to your driveway. To learn more about our safety measures, click he...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...